Industry:
Publishing & Crowdfunding Fulfillment
Objective:
To provide comprehensive and precise fulfillment services for a high-demand Kickstarter campaign, ensuring timely and accurate global delivery of the main RPG book and associated backer rewards, while enabling the client to focus on expanding their brand and engaging their community.
Overview:
Our 4PL fulfillment service partnered with the creator of a highly successful RPG book following a large Kickstarter campaign. The campaign featured not only the main RPG book but also various backer awards connected to the book, appealing to an established fan base.
Challenge:
Following the Kickstarter, our client needed efficient and precise fulfillment services to manage and ship thousands of products, including the book and associated backer awards, to supporters worldwide. The fulfillment required streamlined coordination with the publisher for timely receipt of items and detailed logistics planning to ensure each backer received the correct set of rewards.
Solution:
Our team took full responsibility for all fulfillment logistics, which allowed our client to focus on furthering his business. We received all items directly from the publisher, inspected and organized them, and implemented the most efficient worldwide shipping solutions, including sustainable packaging options. Our approach guaranteed each backer received the correct combination of products and minimized environmental impact.
Results:
We successfully fulfilled thousands of orders with an error rate of less than 1%, meeting the high expectations of a dedicated fan base. Our effective execution has led the client to engage us for their next book release, continuing a partnership that aligns fulfillment precision with fan engagement.
Conclusion:
By handling every fulfillment aspect, we offered the client peace of mind to concentrate on growing their brand. Our high accuracy and proactive logistics management were essential in turning a large-scale Kickstarter campaign into a smooth, high-quality experience for backers.
